The Logue Group offers a series of onsite workshops that can be taken individually to enhance particular skills or collectively to build the knowledge, skills and abilities of leaders and managers and their capacity to mentor and supervise work groups and teams and to build and maintain productive working relationships across workgroups, departments and locations. Many programs are 2-4 hours, some are full day or two-day programs. The duration can be adjusted for many of these offerings based on the needs and desires of the organization.
As Director of Training at the Quinnipiac Law Center on Dispute Resolution, Bill also leads open enrollment trainings there. Upcoming trainings include Deliberative Dialogue Moderator workshop, a Summer Conflict management Institute and a 40-Hour Basic Mediation Training.
Our Workshops Include:
- Principles of Negotiation When Relationships Matter
- Conflict Management and Communication Styles for Workgroups
- Lead From Where You Are
- Making Team Meetings Work
- Working in Teams: Balancing Advocacy and Inquiry
- Constructively Accepting and Using Feedback
- Preparing for and Having Difficult Yet Constructive Conversations
- Strategies for Dealing with the Jerk at Work: An Introduction to Handling Difficult Behavior
- Powerful Non-Defensive Communication
- Facilitation Essentials
- Handling Workplace Conflict: Lessons We Can Learn From Animals
Principles of Negotiation When Relationships Matter – Negotiation is at the heart of every interaction, yet when we try to achieve our goals we fall short and occasionally damage relationships. When you know how to negotiate effectively using interest based techniques the opportunities for success are much greater. Successful negotiation is not a “zero sum game” where one side dominates the other. Successful negotiation creates value for all parties so that a mutually acceptable outcome is achieved where relationships are preserved and enhanced. Through experiential learning you can immediately apply what you learn on large and small negotiations.
Conflict Management and Communication Styles for Workgroups – People deal with conflict differently. In the workplace, there is always conflict, small or big. Knowing how you deal with conflict, and carefully observing how others with whom you work deal with conflict, can be especially important to good working relationships. This workshop is an introduction to conflict management and communication for groups who work together. Before the session, each participant will take a conflict management style assessment. Topics covered include: exploring different styles of conflict management and how they impact work groups; discovering what conflict styles are most difficult for individuals to deal with; and the implications of conflict management styles in your workplace.
Lead From Where You Are – In today’s work environment every person needs to be able to lead – up, down and across the organization. It is harder to dictate actions in today’s complex business environment. More often people must model collaborative leadership skillsand become skilled at diagnosing issues, relationship dynamics and finding mutually acceptable outcomes. Participants will learn about: key leadership skills, look at where power and influence reside in their organization, what power and influence they hold and how to increase it and how people negotiate and engage in constructive conflict.
Making Team Meetings Work – Meetings can overwhelm and burn out even the most productive employees. Yet meetings are necessary for effective communication, collaboration and problem solving. This session will help people reflect on what happens in “good/bad” meetings and how they can distinguish different purposes and types of meetings, use agenda setting, discussion techniques and decision models to make the best use of meeting time.
Working in Teams: Balancing Advocacy and Inquiry – Solving team problems and conflict and transforming it into productive and healthy relationships requires the ability to advocate for oneself and the needs of one’s constituents and inquire empathically about the needs of others. This session focuses on listening and inquiry skills and the ability to be respectfully assertive.
Constructively Accepting and Using Feedback –There are two aspects to effectively providing feedback: giving it well and receiving it in a way that makes it productive. Our first session centers on how to give good feedback. We examine the three aspects of good feedback: appreciation, coaching, and evaluation. Participants learn when and how to provide good feedback, and what responses to expect. The second session focuses on how to most constructively use feedback, even when the person providing the feedback doesn’t do so in the most helpful way. Participants will consider ways to respond to feedback, whether or not the feedback is delivered in a productive way.
Preparing for and Having Difficult Yet Constructive Conversations – When we are upset or angry, are worried about the outcome or relationship, having a conversation with someone can become fraught with fear and uncertainty. This workshop will help people understand what underlies these conversations and how to prepare for and conduct them.
Strategies for Dealing with the Jerk at Work: An Introduction to Handling Difficult Behavior – Many work groups include a jerk, or two. Despite the challenges of working with the jerk, that person will remain part of the workgroup. What can you do? You can lessen the impact of the jerk’s behavior. Some strategies involve working directly with the jerk. Others focus on training and support for the jerk’s co-workers. In this session we identify specific types of jerky behavior. We then focus on how to handle difficult behavior in the workplace. You will leave with ideas and strategies you can put into practice.
Powerful Non-Defensive Communication – Based on the work of Sharon Ellison, this introductory workshop helps people construct conversations that reduce or eliminate defensive triggers that cause people to close down, push back or get into power struggles that escalate conflict and damage personal and professional relationships. This new model of communication helps people shift tone, body language and aspects of phrasing to ask questions in a different way, give honest and nonjudgmental feedback, state our own position with power and clarity without the need to make others agree, and to set boundaries to hold others accountable without being controlling or punitive.
Facilitation Essentials – Groups often need help guiding their discussions. Each person to the discussion brings a perspective, emotion, energy and information. This one or two-day workshop in facilitation essentials provides the basic skills to improve group functioning and getting people to work together to bring out the best ideas, plans and commitment to implementation. Participants will learn: how groups arrive at decisions; when facilitation is useful and the role of the facilitator; key facilitation skills for agenda setting, listening, discussion techniques, brainstorming, charting and group memory; how to manage information and difficult people; and how to build durable agreements.
Handling Workplace Conflict: Lessons We Can Learn From Animals – Have you even been at work and thought to yourself, “Am I crazy or is this really not working out?” This unique funshop will help you identify the times when you should continue to work things out versus when you should call it quits. We will cover situations such as employee performance, manager-employee relationships, team dynamics, and conflict. This participatory workshop allows attendees to explore how they approach and handle conflict in everyday situations so that productivity increases along with job satisfaction and enjoyment.
In an innovative and creative presentation, we use animals as a metaphor for exploring and understanding these topics. We’ll use stories, photo images, and videos for a humorous and light perspective, while allowing participants to process the material for lessons that they can apply in any situation after leaving the session. This workshop offers practical skills and ideas to empower managers and employees to work through normal conflict that they will experience in the workplace and maximize their workplace team performance.
Other Offerings Include
- Emotional Intelligence
- Transforming Workplace Conflict
- Communicating Effectively in Teams
- Leading Change on the Front Lines
- Advanced Listening Skills
- Conflict Management Styles
- Preparing for Constructive Conversations
- Having Constructive Difficult Conversations
- Giving Feedback
- Accepting and Using Feedback
- Dealing with Disruptive Behavior at the Workplace
- Facilitating Productive Meetings