Dispute System Design

The Logue Group can help you to design and implement an internal dispute resolution system to prevent and manage conflicts for your organization.

What Is Dispute System Design?

A dispute system design begins with a needs assessment and diagnosis of the current organizational conflict culture.  This typically includes at least one site visit and one-on-one interviews with staff and management.  The system design process also includes a “policy and protocol” audit to analyze how conflicts and problems are currently addressed within the organizations and where improvements can be made.

The Logue Group dispute system design experts, drawing on best-practices and proven techniques in the Alternative Dispute Resolution (ADR) field, then work collaboratively with organizational leaders to structure a dispute resolution system that is both appropriate and cost effective for the organization. We take a comprehensive approach to systems design and will assist the organization with development of policy memoranda, forms, implementation and monitoring and evaluation plans.

What Types Of Disputes Can Be Addressed?

We are available to work with both public and private sector organizations to design dispute systems to meet the individual needs of that organization.  Some of the types of disputes that have been successfully addressed through a dispute system are:

  • Labor-Management Disputes
  • Employee Grievances
  • Interpersonal Conflicts
  • Equal Employment Opportunity (EEO/Civil Rights) Complaints
  • Contract Disputes
  • Customer/Consumer Complaints

How Can A Dispute System Benefit An Organization?

There are numerous benefits to implementing a dispute system design.  Here are just a few:

  • Reduce costs associated with handling disputes (including legal costs)
  • Resolving disputes faster helps everyone use time more efficiently and productively
  • Prevent protracted disputes by providing a framework to deal with issues as they arise
  • Fosters a more collaborative labor-management relationship
  • Achieves results that are enforceable and measurable
  • Improves employee morale
  • Provides a respectful and safe environment for people to discuss their frustrations
  • Improves customer relations (internal and external)
  • Flexibility to manage a range of disputes

Bill Logue was one of three lead trainers for the role out of a workplace dispute management system as a Fortune 100 company. He helped train eighteen other trainer and personally provided training to more than 1,000 managers and almost 3,000 line employees.

Loraine Della Porta has implemented and designed systems for numerous organizations. Those systems have prevented and diminished conflicts and achieved significant savings for the organizations.

For more information about how your organization could benefit from a dispute system design, call or e-mail us for a free consultation.